Terms & Conditions

By using the Femmora Official website and completing a purchase, you agree to comply with the following terms and conditions:

1. Orders & Payment

• Please ensure that all order details, including your name, phone number, and address, are correct before completing your purchase.
• Orders are confirmed after payment is completed through the available payment methods on the website.
• Prices are displayed in Qatari Riyals (QAR) and may be changed without prior notice.

2. Shipping & Delivery

• Orders are prepared and shipped according to the processing and delivery times stated on the website.
• Delivery times may vary depending on the customer’s location and the shipping company.
• The customer is responsible for providing a correct delivery address and contact information.

3. Return & Exchange Policy

• Customers may request a return or exchange within 14 days from the date of receiving the order.
• The product must be in its original condition, unused, unwashed, and undamaged, with all tags and original packaging intact.
• Products that have been used, washed, or altered cannot be accepted for return or exchange.
• Return or exchange requests must be submitted within the specified 14-day period.
• The customer is responsible for the shipping fees related to returns or exchanges, unless the received product is defective or different from the ordered item.
• Once the returned or exchanged product is received and inspected to ensure that it meets the return or exchange conditions, the requested process will be completed accordingly.
• Certain products may not be eligible for return or exchange if this is clearly stated in the product description.

4. Products

• Product images and information are provided on the website to help customers make informed choices.
• Slight color differences may occur due to screen settings and photography lighting.
• Customers are responsible for selecting the correct size and color before completing their order.

5. Order Cancellation

• Cancellation requests may be submitted before the order has been processed or shipped.
• Once the order preparation or shipping process has started, cancellation may not be possible.

6. Website Rights

Femmora Official reserves the right to modify or update these terms and conditions at any time. Any changes will be published on the website.

7. Contact Us

For any inquiries regarding orders, returns, or exchanges, please contact our customer service team through the contact methods provided on the website.